We have position available for Customer Care Agent (permanent) based at Menara Axis, Petaling Jaya, Selangor.
Responsibilities:
* Responsible to provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
* Provide full tracing services for customers by investigating shipment incidents (e.g. change of address, pre-alert, undeliverable, returned, misrouted, etc).
* Handle all trace enquiries in accordance with DHL service standards and processes.
* Liaise with other departments to address issues on service recovery.
* Deliver best-in-class customer service by fulfilling each customer´s unique needs while adhering to DHL policies.
Requirements:
* Candidate must possess at least a Certificate, Diploma or Bachelor's Degree in any field.
* At least 2 of working experience in Customer Contact Centre environment.
* Excellent proficiency in English (written & spoken).
* Excellent telephone, interpersonal, conflict resolution and negotiation skills.
* Knowledge in telephony, shipment track & trace systems will be an added advantage.
* Candidate should be able to work at any shift.
If you are interested to proceed, kindly forward your latest Word formatted resume to DheepaRaysen.
Regards ,
Varman Sanmugam
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